Best Principles to Practice for Effective CRM
Some common sense practices learned from implementing CRM. From Business Week.
SearchCRM.com
CRM portal including 'best' web links, technical advice, news and more. From TechTarget.
Six Sigma, Data Mining and Dead Customer Accounts
This article discusses how dead accounts provide a wealth of data that can be mined to reduce the defects of your process. From Quality Digest, written by Thomas Pyzdek.
Software and Systems: The Disciplines of CRM
Customer Relationship Management today is about tracking and analyzing information on current customers as well as sales prospects. CRM software requires a significant cash and time investment and deployment requires a rigorous effort. From Anne Stanton and Herb Rubenstein.
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