General Articles and Information
Bank of America: Investing in Six Sigma
How Bank of America is applying Six Sigma to IT and fulfillment practices in the consumer products group. From Bank of America.
Creating A Training Paradigm Shift
While training traditional software services personnel it becomes imperative to give an experiential feeling in the classroom. Traditional practitioners tend to undermine the power of Six Sigma tools. Using case studies and sharing success stories will help develop conviction in practitioners. From Rama Swamy and iSixSigma.
Customers Clamor For Software Quality
Oracle mends its software quality ways in response to customer concerns and economic decline. From Information Week.
DFSS Technology Tips
New technology implementations can be tricky business for Quality professionals. Not only do you have to understand the technological impact, but you must implement it in a manner that the business will accept. This article summarizes lessons-learned involving champions, modifying culture and behaviors, performing a gap analysis, involving employees, and eliminating process exceptions. From Zack Swinney and iSixSigma.
How to Improve Your IT Security Policy: A Six Sigma Approach
Most companies have security policies, but few can claim with certainty they are effective. How can CIOs improve their policies and win the active support of management and staff? Try using the Six Sigma method to overcome the litany of problems most CIOs face. From CIO Insight.
How To Use The Balanced Scorecard For IT Value
You can't tell when you're winning if you don't keep score. The Balanced Scorecard helps track your hits and misses. From CIO.com.
Is CRM The Six Sigma of The New Economy?
The Internet eliminates entry barriers to global markets and little differentiates your business from your competition. Will Baldrige, TQM and Six Sigma support your Internet business processes, or will new e-conomy tools, such as CRM, become as necessary as FMEA and SPC? From iSixSigma.
Is Software Inspection Value Added?
In manufacturing circles it is generally accepted that inspections are money wasted. But in the world of software that is definitely not the case. This brief case study uses scorecards to illustrate the value and payoff that can be realized by introducing software inspections. From Gary Gack and iSixSigma.
Online Holiday Shopping at 2 Sigma
Holiday season sales will be up 100% to about $10 billion, and customers expect 100% Web site availability, order status and online customer service. This year the price of admission to the online market is much steeper. Is your business operating at 6 sigma...or 2 sigma? Improve your customer experience by measuring it. From iSixSigma.
Optimize Software Performance With A Hardware Upgrade
Computing efficiency, like many other aspects of technology, has increased exponentially. Holding on to slower hardware may be a penny-wise-pound-foolish exercise, when one considers how much is invested in human resources. From PQ Systems.
Planning and Creating a Government Web Site
You may not want your site to look like a government site, but you still may learn something from the experience of US States. From University of Manchester.
Rest Assured: Quality Assurance For Systems Integration
Whenever companies undergo a large-scale integration, ensuring that the systems suffer no negative impact is critical. That's where quality assurance (QA) comes in. This article looks at a hypothetical integration project. From New Architect.
Six Sigma And MIS: A New Partnership
Six Sigma initiatives will increasingly focus their solutions on information systems. With a strong partnership between Six Sigma and IT, organizations can make more informed investment decisions about process improvement projects. From Kevin Ramon and iSixSigma.
Six Sigma Case Study: Converting Paper to Electronic Documents
A case study describing how a process was digitized (converting paper documents into electronic documents) to produce fewer defects through the use of Six Sigma tools. From Niraj Goyal and iSixSigma.
Six Sigma Comes to IT Targeting Perfection
Despite its origin in manufacturing, Six Sigma isn’t about widgets; the focus is on processes. When applied to IT operations, Six Sigma aims to measure and improve both internal processes, such as network speed and reliability, and line-of-business processes in which IT has a role, such as how well an online ordering system is working. From CIO Magazine.
Six Sigma Goes Corporate
After years as a manufacturing-process whiz kid, Six Sigma is gaining new luster as a tool in business-process planning. And IT can play a key role. From David Enck, Forrest Breyfogle and Optimize.com.
Six Sigma Meets Software Development
While Six Sigma provides great tools for improving and developing products and services, some work is still needed for managing software projects. Learn why Six Sigma works and what still needs to improve. From Maneesh Aggarwal and iSixSigma.
Six Sigma Software Metrics
There are multiple measures and metrics available for the Six Sigma development of software. This article discusses the Total Containment Effectiveness, Phase Containment Effectiveness andDefect Containment Effectiveness. From David L. Hallowell and Six Sigma Advantage.
Software Code Quality: Dotting the I's and Crossing the T's & C's
Severity Three problems or software bugs could be calculated by percentage of lines of code using a process such as Six Sigma (i.e., no more than 3.4 software bugs per million lines of code). While it is not reasonable, today, to expect software companies to meet Six Sigma standards, the customer and vendor should negotiate a realistic error rate... From CIO.
Software Vendor Partnership Cost Reduction With Six Sigma
A multibillion-dollar software manufacturer needed to drive down the total $191 million annual cost of supplying its workers with continuously updated workstations. Six Sigma was used, and a 5 day project saved over $12 million. From Daniel Sloan.
Toward An Integrated Six Sigma Software Knowledge-Base
What's different about applying Six Sigma to software? A good deal. This article frames how issues will be addressed for software, firmware, and other information technology topics. From David L. Hallowell, Six Sigma Advantage.
Two Sigma: Usability and Six Sigma Quality Assurance
On average across many test tasks, users fail 35% of the time when using websites. This is 100,000 times worse than six sigma's requirement, but Web usability can still benefit from a six sigma quality approach. From Jakob Nielsen's Alertbox.
What Are You Willing To Pay For Software Quality?
Five tips for establishing the ROI of a company's software-quality initiative. From InformationWeek.com.
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