Employee Empowerment and Customer Service
The cookie and the orange: Empower your employees to take ownership of day-to-day problems and the customer and you win. From Teambuilding, Inc.
Generating Support for a Sales Quality Initiative
Applying quality principles to sales often produces nothing but resentment and resistance between the sales and quality departments. Examining both the sales and the quality perspectives, this article illustrates a technique that might be useful in getting such a seemingly impossible initiative off the ground. From Michael Webb and iSixSigma.
How to Avoid the Four Most Common Mistakes of Sales Process Mapping
This article describes the consequences of the four most common sales process mapping mistakes, as well as principles to follow in order to avoid them. Learn how process mapping brings the potential for creating breakthroughs in organizational sales performance. From Michael J. Webb.
Tips and Technology for Six Sigma in Mobile Workforces
Deploying Six Sigma in areas of high workforce mobility or dispersion, such as field sales and service, has proven challenging. This is ironic in that mobile workforces are closest to customers, and a Six Sigma strength is its focus on customers. From Lynda M. Finn and Sue Reynard.
Submit An Article For Publication Here
Have some tips or an idea that you would like to share with the iSixSigma community? Share it here and help others understand this topic in greater detail.
