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Greenbelt Tips Callcentre
Posted by: dimitrz Posted on: Saturday, 19th September 2009, 4:41 AM.
Dear allI want to do a green belt project on service improvement for my virtual reception service team (call handling).Since I dont have any black belts or green belts to turn to here- can someone advise me on how to go about it. especially what are the factors that I need to analyze and how can I relate improvement in call handling service to revenueThanks Message Thread:| | Greenbelt Tips Callcentre by dimitrz on Saturday, 19th September 2009 |
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