Greenbelt Tips Callcentre

Hi Dimitrz,

I saw your question here and thought to add some points that can help you decide.  I am a Black Belt and work as independent consultant to help companies achieve thier goals. 

Always as you may have seen follow the DMAIC methodology on new project.  Before you can use this method, you have to have to map use your business sense/logic/issues knowledge to pick out few areas that you think are in line for assessment.  This is called project selection.

Once you get those, go ahead and define the DPMO in each area.  This can be diffcult for first timers and you will need some Black Belt with you.  Based on DPMO, pick your project.(Stick to one!- just joking)

Hope this helps....If this is individual project for yourself, you will be abel to move suing these starting concepts.  If it is corporate porject or you guys need help in really solving issues, let me know!!

Thanks,

Raj